There are various channels that you can reach us for help within our opening hours.

Service Desk opening hours on working days:

Monday – Thursday: 09:00 – 16:00
Fridays: 09:00 – 15:00

Send an email

For anything that is NOT interface related send an email to support.pcs@rne.eu.

For interface-related issues, please send an email to support.pcs-interface@rne.eu

Our PCS Support group mailboxes are connected with the Deskero ticketing system to easily track and monitor your reported issues/questions.

Once an email arrives in our group mailbox it opens a ticket automatically. You receive an automatic email response [RNE New Ticket] informing you that your ticket was created under the given ticket ID and with the link.

Call us

Landline number: +43 1 907 6272 25 and your call will be directed to the next available PCS Support Service Desk colleague.

Deskero ticketing system

If you have a Deskero account, you can create your own ticket and send it PCS group/PCS Interface.

Login to Deskero: https://rne.deskero.com/login

Deskero account request

Contact with RNE IT Team to create your Deskero account and send an email to support.it@rne.eu.