Customer Information Platform

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Explore Customer Information Platform

Provides precise information on the routing, terminals, specific track properties and infrastructure investment projects, as well as ICM lines and their re-routing options of the participating Corridors.

Participating Corridors

At the moment, CIP displays information on railway infrastructure in 26 European countries, covering the complete network of all 11 RFCs.

Manuals

Downloads

Videos

Feedback

We need your help to further improve CIP!

Please share with us your ideas, feedback, criticism, and suggestions for improvements.

To continuosly improve CIP services, RNE is conducting customer surveys on behalf of the participating Corridors. We appreciate the users' support by participating in a questionnaire or providing an open feedback.

Do you have a question or want to give us feedback?

Contact & Service Desk
Monday - Thursday: 09:00 - 16:00
Fridays: 09:00 - 15:00

Contact & Service Desk

If you need support accessing the application or wish to become an internal user of CIP, please contact our Service Desk. Tickets sent by e-mail in English are registered and handled on all weekdays, regardless of holidays or vacation periods, with a guaranteed response time. Telephone support is offered during office hours from 09:00 to 16:00.

Support

E-Mail: support.tis@rne.eu
For telephone enquiries please call: +43 1 907 6272 25

Customer Information Platform