There are various channels that you can use to reach us for help within our opening hours.
Service Desk opening hours on working days:
Monday – Thursday: 09:00 – 16:00
Fridays: 09:00 – 15:00
Send an email
For any PCS-related question, please send an email to support.pcs@rne.eu.
Our PCS Support group mailboxes are connected with the Deskero ticketing system to easily track and monitor your reported issues/questions.
Once an email arrives in our group mailbox, it opens a ticket automatically. You receive an automatic email response [RNE New Ticket] informing you that your ticket was created under the given ticket ID and with the link.
Join the predefined hotline support calls for the Graphical User Interface (GUI)
In the below-listed specific time slots, RNE JO scheduled Teams calls where users can quickly get support from the PCS Support team in the first days of Capacity Broker usage.
RNE JO will consider publishing additional hotline calls for the peak system usage upon confirmed need.
What to use the hotline for?
- Login issue (new authentication method with SSO)
- Issues with Carry Forward
- Issues with Dossier/Reference Train creation (parameters, control…)
- Issues with starting the Feasibility Study (Harmonisation Conference)
Hotline calls; list of links to join:
- 20th Nov 09:00-12:00 and 14:00-16:00
- Join the Teams call directly via the link or save this event to your calendar with the file below
- 21st Nov 09:00-12:00 and 13:00-15:00
- Join the Teams call directly via the link or save this event to your calendar with the file below
- 24th-28th Nov 10:00-12:00
- Join the Teams call every day in the predefined time slot directly via the link, or save this recurring event for week 48 to your calendar with the file below
